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A Pandemic Within our Affordable Housing Community

Without a doubt, the COVID-19 pandemic has placed a strain on society. However, just because face-to-face interactions are not possible does not mean that we have stopped providing high-quality instruction. With society ever-changing now more than ever, it is essential to sign up for our classes to understand what changes HUD is making to accommodate for the pandemic.

So what can we do at the property level? Despite not being able to communicate in person, there are various web-based meetings to have meaningful conversations. Not all of your tenants will have the technology available to communicate remotely. It’s vital to provide other options that comply with social-distancing and other precautions such as wearing masks and gloves. Don’t be afraid to reach out over the phone to conduct interviews or schedule times for tenants to drop off their paperwork!

Once you have set up a way to communicate with each of your tenants, this is a great time to get ahead on work! Organize your files, or get caught up on TRACS and Enterprise Income Verification System (EIV). You can always prepare for the next Management Occupancy Review (MOR) and (Real Estate Assessment Center (REAC) inspections, and if you aren’t sure where to begin giving us a call is a great start!

Despite all of these changes, we are covering new ways to deal with these issues in our Tenant Income Asset Expense Class. We have completely revamped our class to include a moratorium on evictions on the CARES Act while discussing alternative and temporary solutions for households with unpaid rent. We also tackle and provided recommendations for assessing a household’s ability to pay rent and alter repayment agreements.

The COVID-19 pandemic introduced new struggles for all of us to handle, but our community remains resilient. No matter what the new normal will look like, the core principles of our community, being kindness and patients, and a willingness to help, will continue to provide a path for success.

So, take a breath, forge ahead, and we will be right here to help you along the way. 

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